Customer Service

Customer Service


ChatGPT is undoubtedly more impressive than your average customer service chatbot, and in years to come, it’s undoubtedly going to get even better. If you work in customer services and your job simply involves reading from a script or parroting phrases from a FAQ when you are asked questions, you might rightly be starting to sweat.

Fortunately, we all know that most customer service roles are a bit more sophisticated than that. Generally, they will require a degree of emotional intelligence and empathy in order to fully understand how customers are affected by issues they are facing.

Those who continue to be successful in the field of customer services as AIs like ChatGPT and related technologies become more sophisticated are likely to be the ones who learn to use it as a tool and work alongside AI. By embracing the opportunities offered, workers in the customer service space can learn to augment their innate human abilities and desire to provide solutions with technology tools that allow them to do so faster, more effectively, and at a bigger scale. 

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