Customer Service

Brands from Sephora to Taco Bell have been experimenting with AI in customer service for quite some time, including through Facebook Messenger assistants, shopping concierges, and WhatsApp chatbots.

Overall, artificial intelligence in customer service offerings can help retailers cut down on labor costs, and increase consumer satisfaction by decreasing wait times and providing constant availability.

Customers will be able to check for current status without customer service at any time of the day.

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